Otter.ai

At Otter.ai, I managed the company's social media as the official transcription service for Zoom Video Conferencing. I engaged millions of global users, including journalists, educators, students, large teams, and writers, resulting in increased user awareness. As the day-to-day voice of the company, I built and managed all social media platforms, handled customer inquiries, and improved customer satisfaction, developing and implementing effective branding and growth strategies that boosted brand recognition and expanded the user base. Additionally, I managed daily social media posts on Twitter, Instagram, Facebook, and LinkedIn, monitored LinkedIn and Meta for customer concerns, conducted influencer outreach to promote Otter.ai, and created a 'best practices' guide for employees while editing the company blog, enhancing internal communication and content quality.